Delete your account

Open ZeroLink, go to the Profile tab, and tap Delete account at the bottom. Confirm, and it's done.

Deleting your account removes, straight away:

• your name, phone number, email, address and date of birth;
• your profile photo and bio;
• your emergency contact;
• your ID card and driving licence images, and their verification status;
• your sign-in sessions and notification settings.

Your listings are taken down immediately and can no longer be booked.

A booking belongs to both people in it. If we deleted your side of a past booking, the other person would lose their record of the rental — and the payment history behind it. So completed and cancelled bookings are kept, with your name replaced by “Deleted user” and nothing that identifies you left attached.

Reviews you wrote stay on the listings they describe, shown as from a deleted user.

If you still have a booking that is pending, confirmed or in progress, you'll need to cancel or finish it first — otherwise someone would be left mid-rental with no one on the other end.

If you no longer have access to the phone number on your account, email [email protected] from the email address on your account, or with enough detail for us to confirm it's yours, and we'll delete it for you.

See our Privacy Policy for how we handle your data.